Return Policy

I. General Information
Our return policy is designed to ensure your satisfaction with your purchase. We understand that sometimes things don't work out as expected, and we want to make the return process as easy as possible for you.
II. Eligibility for Returns
  1. Products may be returned within a specified period of time from the date of purchase.
  2. The product must be in its original condition, including packaging, tags, and accessories.
  3. Returns are not accepted for products that have been used, damaged, or altered.
III. Return Process
  1. Contact our customer service team to initiate a return. Provide your order number and reason for return.
  2. Our team will provide you with instructions on how to return the product.
  3. Ship the product back to us using a trackable shipping method.
  4. Once we receive the returned product, we will inspect it to ensure it meets the return criteria.
IV. Refunds and Exchanges
  1. If your return is approved, you will be eligible for a refund or exchange.
  2. Refunds will be issued to the original payment method used for the purchase.
  3. Exchanges are subject to availability. If the requested exchange item is not available, you may choose a different item or receive a refund.
V. Shipping Costs
  1. Return shipping costs are the responsibility of the customer, unless the return is due to a defect in the product.
  2. In the case of a defective product, we will cover the return shipping costs.
VI. Final Sale Items
  1. Some items may be marked as final sale and are not eligible for return or exchange.
  2. Final sale items are clearly identified on our website.
VII. Contact Information
If you have any questions or concerns about our return policy, please contact our customer service team at lovebeihai@outlook.com.
Please note that this return policy is subject to change without notice. We recommend checking our website for the most up-to-date return policy information before making a purchase.